I have ordered logs from you for the past three years and have always been happy with the logs and delivery. This year I was concerned that I may have a problem stacking the delivery in the back of my garage. The delivery men have always put the logs on the garage floor and I stack them. As I am just starting to recover from breaking my arm this year, I phoned to make sure that they would still do this. The lady answering the phone was so helpful and said that she would make sure that my order went out on one of your vehicles to ensure that this would happen. The driver was amazing.. Not only did he deliver with a cheerful smile, he stacked all of the logs. It was so unexpected, but so welcome. He is a credit to your company and deserves recognition for going the extra mile.
Your service was, as usual, perfect in every way. Easy to order, great product, great service and very reliable.
Many thanks. Until next time.
Thank you. Timely delivery, helpful driver, and excellent product.
Thank you so much for the efficient and friendly order, delivered yesterday.
Great delivery again and this should tie me over for the rest of the spring and through to autumn.
Prompt delivery from point of order plus excellent service from your delivery driver .
Will be ordering my winter supply from your company during the Autumn.
Just to say that our order arrived today and we are delighted. Excellent products and so speedily sent! Very impressed and will definitely return to place more orders in the future.
The logs turned up in the time slot suggested and I wanted to thank you yet again for the lovely, courteous and helpful nature of your driver.
We live in a cul-de-sac but his driving and parking ability was exceptional - he took all my logs to my shed and was pleasant, helpful and one of the reasons why I continue to buy from you. We have never had any complaints about the delivery but this particular driver was exceptional.
My order was received yesterday thank you for a very efficient service.
This is my second order. Love these firelighters, work much better than the old smelly
ones we use to buy. Only have to use one so box lasted through 2 winters. thank you.
Fast efficient service.
Very helpful delivery staff.
Logs wrapped and delivered on a pallet. All good.
Burnham on Crouch
Excellent delivery man. Very helpful, considerate, polite and professional.
I was very happy with the way my order was done, from the phone call to the delivery it was very efficiently done. The standard of the logs was very good
Placed my first order with you last week.
Kylie was great talking me through everything and setting up the account.
The wood arrived on time and exactly as expected. The driver was brilliant getting the pallet as close to my gate as possible.
It's amazing the difference how your wood burns compared to others we've bought. Literally smoke free and so hot, would recommend highly and definitely will be restocking through you.
Thanks for everything, pleased we've found you!
The log delivery was perfect as usual. Driver very friendly again as usual.
I just wanted to say how amazing the delivery driver was we were out and he filled our log box and left everything immaculate he is amazing and needs recognizing for his amazing work
Charming chap who delivered and he was early I will have no hesitation in re-ordering when needed MANY THANKS i wish everything ordered on line was as simple and straightforward.
Thanks for the timely delivery of the wood. This is much appreciated !
Also so nice to see the friendly helpful delivery drivers.
Thank you, delivered within the time slot (early one) Happy with value for money, bag size and delivery included.
Thanks for my delivery of wood. It came 4 days before I expected and just in time before the big freeze of -6 degrees. Really pleased. Looking forward to seeing how well it burns and how long it lasts for. Will give further details then.
Efficient, on time and good logs. Thank you.
Thank you for speedy and efficient log delivery .. helpful, friendly staff on telephone and delivery much appreciated.
Very pleased with our log delivery and logs.
Very quick drop off
Just a word of thanks for your prompt delivery this morning. Your man was most obliging and brought the nets to the front step which I hadn’t expected him to do. The whole process was quite painless (at least until I had to lump it all out the back).
Thank you for my log delivery. Everything was great. The logs are of a good quality, they have a lovely flame and I loved my welcome gift.
Just wanted to say a quick thank you for sending me the coffee logs that didn’t make it as part of my original order (the delivery driver informed me that they were out of stock when the order arrived) . It’s nice to find a company that unprompted fulfilled its commitments.
The second time we have received logs from you, and the same delivery man. He is such a pleasant person, gentle, caring and helpful. My wife and I both had a conversation about how great he was. Please pass on our thanks and best wishes.
Many thanks for the speedy delivery – great service, as always!
Thank you for the delivery.
I just wanted to email to give positive feedback about the driver who delivered my order.
He was very professional and helpful and had an great attitude.
We will likely be ordering again because of this
Thank you for my log delivery this morning, just finished getting it all stored away - looks fab! And really appreciate the earlier delivery slot than I was originally offered.
Thanks for the prompt and speedy delivery. Great quality wood too!
Brilliant service and product.
Second delivery this winter with slot time 7am> 10am. Although with the snow fall and icy roads still arrived on schedule. Thank you.
Excellent quality and customer service, thank you
sunbury on thames
Due to be delivered Thursday, e-mailed to say they could deliver Tuesday.
Helpful and polite driver and, most of all the bag was full to overflowing
and good quality wood. My first order and it won't be the last
Wonderful , the logs are perfect , the delivery was excellent . I highly recommend this company that I have now brought logs from for over 9 years , since the wood burner was installed in 2011 .
Efficient delivery as ever, maybe an option to specify larger ( ie thicker logs) would be appreciated, sometimes a bit of a lottery of the mix with too many thinner logs that my stove eats through quickly.
Order delivered on time by a friendly driver. Couldn’t ask for more.
sunbury on thames
Excellent service ,always on time, verygood selection of wooden choice logs. I would,not go elsewhere for my supply⁰
As always you guys are amazing. Friendly on time delivery. What more can you ask for in these crazy times. Thanks again.
Just wanted to comment on great, quick service and helpfulness of all within Company that I have dealt with, thank you
Always a great service from order to drop off, very pleased
Excellent service all round, delivery driver extremely helpful
Very good service/delivery and on time.
Just wanted to feedback on our delivery on Sunday the 10th Jan.
The two guys who delivered the wood were real gentlemen. Bought the logs through to the garden and also gave us some really good advice in relation to our wood burner / the logs.
The guys were a pleasure to deal with. My husband commented when they left ‘now that’s good customer service’.
Please pass on our thanks!
Excellent logs too! We had a fire last night and very happy with the result. Would thoroughly recommend you guys.
Very efficient. A well worked out system.
However the proof of the pudding is in the eating!
Perfect service. I was kept informed throughout, the delivery was on time (in fact, a bit early, but that's not a complaint), and everything was hunky-dory.
I shall order again.
Take care, people.
Great delivery from your team. Friendly and helpful.
I just wanted to let you know that the logs arrived safely, thank you. The 2 men who delivered them were fantastic - really helpful, polite and friendly.
I tried to leave a Google review but couldn't work out how to do it.
We are very happy with our logs and coal a lifesaver in this cold weather. Delivery was in the organised time slot and the driver was friendly and very helpful.
I will definitely order again.
Your logs are unbelievable, such good quality! I’ve been ripped off so many times by people selling crap logs.. Not one bad one in your bags! You’ve got a customer for life here
"Log Delivery have been amazing. Great quality wood and coal, good communication and always promptly delivered."
Helpful and swift service, delivery on time and within a sensible envelope of time. Definitely recommend
Excellent. Thank you.
Excellent. The guy who delivered was kind and helpful
Slot time for log delivery was spot on, between 7am and 10am. Delivered at 7:15. Quick and efficient. Thank you,
You managed to get us a delivery so that we didn't run out of logs! Your driver took half a pallet through the garden to our shed which he didn't have to do but which was so helpful. And he was so gracious and nice.
Wonderful company, wonderful people .. we are committed customers!
Brilliant delivery of wood. This is the second delivery we’ve had and both have been delivered quickly and efficiently. We have also driven to their depot and taken delivery of wood by car. We have been very pleased with the level of service and help we received every time. The wood is great and you get a good mix of sizes which is always really useful.
Really excellent service. Thanks for processing my order so quickly and sorting out the problem I had with the order.
Pleasure doing business with you.
The product is first class and the delivery driver was very polite, he stacked the log nets on the drive well that made it easy for them to be moved to My log store.
Great service thank you,
Thanks for my delivery yesterday! Slightly earlier than expected, but it wasn’t a problem and the driver did try and contact me beforehand. Left all of the wood neatly stacked down the side of my house, so I could move to my log store later that afternoon once I had finished work. Very professional and followed social distancing measures.
Always pleased with the service and quality of log delivery, thank you
Thank you for my logs. Fantastic quality as usual and your staff were really helpful as always.
Many thanks to the delivery driver. He was so considerate when I was not at home. He carefully tucked the logs away out of sight and then texted me to tell me what he had done. Great customer care.
Burnham on Crouch
Thank you as always for fabulous quality dry logs.
Good selection of sizes and types of wood.
This is my first delivery from Log-delivery.co and I am extremely impressed with the service. Communication was great and the delivery was excellent- friendly reliable and very helpful driver. I can highly recommend and will definitely use again.
I am very happy with today’s delivery. The wood was not packaged in the manner originally ordered (boxes instead of nets), but the company contacted me in advance to ask if that was okay, so there was no problem at all with that. Your office staff is friendly, knowledgeable and helpful. I know that it is not easy to source and deliver product in these COVID-lockdown times.
Just to say that the delivery man was extremely nice and helpful.
Thank for the delivery and the nice driver
walton on thames
Great service as always. Thank you
Thank you for a very good service.
prompt and efficient service- lots of lovely logs
Thank you again for an excellent service! Your driver was fantastic and went that extra bit to help me with my order. He was lovely.
Thank you again, I am telling all of my friends about you!
My order arrived on time and with a very polite delivery man. He had the skill to reverse up my drive and then moved the pallet down the side of my house and left it right next to my log store, and all done with willingness and a smile. A nicely turned out delivery man, on time, nice smile and nothing too much trouble. Where did you find such a great guy?
This was my first order, recommended by a friend, and I shall be ordering from you again.
Many thanks for your great service.
Thanks for the logs and the fast delivery. Happy to recommend
Service was great, delivery was within the time frame as requested with no issue.
Due to COVID restrictions, the delivery person left the logs as requested and neatly stacked up
Very impressed, thank you,
i got the delivery Tuesday 17 November: 2 guys very nice and polite! super efficient job done!
This is the first time I've used Log Delivery and I am really impressed. Everything was incredibly easy from start to finish. I really like the delivery options and the delivery guy was punctual and helpful. The quality of the logs is excellent. I will absolutely be using Log Delivery again. At last a high quality and reliable log supplier! Thank you.
“Efficient, friendly, punctual and high quality logs. What more could one ask?”
Thank you for delivering today’s order on time and also helping me out to get some oak wood nets. One of the biggest advantages in dealing with you all is the fact that I don’t have to worry about pallets that are usually left during deliveries. Granted I am not ordering very large quantities so it helps but still it is one of the key reasons I order from you.
I also find the team extremely helpful when I call and they do their best to accommodate my request. Delivery is always on time and very professionally done.
Thank you for the delivery of our logs yesterday. They came as instructed and your driver was really helpful and kind, putting the bags where we wanted.
Will be using you again
I wanted to thank you for the log delivery on Saturday - our second delivery from you and definitely not our last! The logs are really good - just the right size, properly seasoned, and perfect on our open fire.
The man who delivered the logs was incredibly kind and helpful, and managed to put the pallet in quite a difficult place for us to unload, with no fuss and no help. When we discovered that it was his first day on the job, we were amazed! He was brilliant and a huge credit to you as a company.
Many thanks for an excellent service and really wonderful product.
Thanks for the prompt delivery of my Normandy Briquettes 10x boxes at a great price, definitely the best I could find anywhere,
Arrived in good time today.
It was a wonderful experience - I’ve tweeted about it already. Driver really nice too.
Really quick delivery, great quality dried seasoned logs. Friendly driver, in a van able to cope with our narrow streets, and delivered easily to the front garden. A hassle-free and brilliant service, thank you.
Reasonable cost , speedy and courteous delivery, well packaged and good logs - do what they say 👍
Delivery arrived, great quality wood. Driver took them up side of house as requested.
Very efficient and polite delivery - full marks.
sunbury on thames
20 nets of Ash delivered, as requested, in the early slot today. Logs look splendid and, as always, delivered by a courteous, helpful and cheery driver
A quick note to say logs are delivered and the delivery guy was very helpful getting them into the garage so thanks to him too
Thank you for the fantastic service!
1st class service as always.Quality logs
Very pleasant and helpful delivery man. Great logs as usual! Will be ordering again.
Fuel just delivered. 10kg bags are ideal to carry. Very helpful and obliging driver. Will definitely order from you again. Thanks.
Excellent service thank you
Helpful driver and the logs seem to be well dried.
Thanks again Log-delivery,
Your driver and delivery man Karl was very helpful. Once again the wood is great quality.
I have recommended you to many of my colleagues.
Superb quality and service.
Fantastic prompt service with a delivery man with a big smile happy to do his job you couldn’t ask for anything better for delivery service and quality logs as well
I'm very happy with this company always very reliable and good value for money, I would certainly recommend to anybody who requires there products
Mr D Jackson
Hi. First time I’ve used your delivery service and I’m very impressed. Your driver was very polite and helpful placing logs were I needed them and covering them to ensure they stay dry as my wood store has not been delivered yet. To sum up brilliant service, thank you
Simple to choose what wood we want and delivery was so quick!!
Fantastic professional service as always.
Great service- & on a Sunday— thank you
Great wood, fast delivery, friendly customer service. Highly recommend.
Please pass on my thanks to your very helpful delivery driver - he struggled through a blizzard to deliver push them round to the back. I’m very grateful. Thank you.
Wood arrived at time said. It was raining but the wood was delivered quickly into the garage to keep it dry. Very good service, wood always burns cleanly.
I have used this company for years and recommend them.
Charming delivery man. Very helpful and could not be more polite.
I am always impressed with the service provided by log delivery it is swift and delivery efficient and prompt very pleased
Perfect as always .Wouldn't get logs anywhere else, good quality and value. Customer service excellent !
Thank you. Great service and support from the delivery guy, fast and helpful carrying in the logs.
Logs burning beautifully.
Once again we have been exceptionally happy with your service. Quality logs, delivered on time. Thank you.
Great service as always thanks and very polite driver and very helpful thanks again
Thank you for the log delivery. All went very smoothly and efficiently. Much appreciated.
Excellent service as always. Thank you in advance for a toasty Christmas. Best wishes ANNE
My first-ever log delivery, delighted thank you! Lovely guy and I will definitely re-order with you.
Amazing service and great quality wood for pizza ovens!
I was unsure what to order as we are new to this, but the advice and customer service was excellent and we ended up with a great package!
We needed the wood in a hurry and Barney went out of his way to deliver on time, making sure we got it next day!
Thanks so much!
Many thanks for the hassle free delivery and the quality of the wood. It is several notches up from my previous providers!
Dr T Keighley
The service has been excellent. I changed my order at the last minute; the process could not have been smoother. The logs were delivered exactly when promised.
Log delivery very prompt and courteous on Sunday morning. Like the 3 delivery slot options.
Great service as always, delivery driver superb - so polite, courteous and helpful. Thanks very much.
Logs were delivered efficiently and at the time booked. I had saved a parking space but still the guys were friendly and helpful. Thank you.
The logs themselves are burning exactly as I would wish.
I wasn’t at home when my delivery arrived. The driver had left them safely near our side gate. Not sure how he got them there but I thought it was excellent service. He clearly made every effort to put it safe and dry.
We're very happy here at our end. Your wood burnt beautifully last night but most importantly you got our logs to us before the Arctic blast. I think quick delivery, good wood and reasonable prices are the 3 key things for customers.
Great to find a reliable log delivery firm - will use you again!
Many thanks for the speed with which you processed my order.
The logs arrived at 8am this morning, well within the time slot.
And the driver helpfully wheeled the logs around the side of the house, for easy stacking in the log store.
Again, thank you. I trust the logs burn as well as expected.
Your delivery man was particularly helpful, charming and articulate
J Van Walsum
This is the first time I've used Log Delivery.
The website was easy to use.
Communication was excellent.
The logs arrived on time.
The driver was courteous and helpful.
And they are clearly great quality.
I will definitely come back.
Thank you once again, brilliant service, always friendly and helpful and prompt. Great logs too! Anthony was great today.
Excellent service as always - very prompt (got me out of bed!)
So my feedback is
Your delivery slots are great. Especially the early morning and evening slots. So few companies take account of the fact most people in London are at work 9-5.
Thank you also for changing my slot at the last minute.
The logs are good too.
Just a quick note to say thank you for the delivery. The driver was very helpful and polite and the logs and natural firelighters look excellent quality. Looking forward to trying them in our new fire!
Delivery experience was excellent, delivery guy was curteous, helpful provided an A1 service would definitely recommend.
Such a great service. Our delivery guy was absolutely brilliant - went the extra mile to get our logs as close as possible to our back door. That man deserves a shout out. And great quality logs. Thank you yet again.
Great service. Logs delivered as promised and high quality logs as usual. Thanks!
Walton on Thames
Outstanding level of service by the person who delivered our wood.
We live in a property where access is problematic and your driver assisted and made our lives very easy Thanks so much
The ordering and delivery booking service was excellent as usual, and the delivery guy today was on time, very personable and helpful.
Hi there – logs delivered yesterday and I would like to say how wonderful the delivery man was
He took them right thru to the back garden and afraid there were a couple of small steps but he was so helpful and kind. Thanks again – you have a great service
Mr E Coffey
As before, an excellent reliable service with high quality logs delivered exactly when asked for. Thanks
Excellent and speedy service. Very helpful and friendly. The logs were all of a similar size, clean and dry. They seem to be great quality and will use this company for future orders.
First time I have used log-delivery – Good service logs arrived when expected – excellent long lasting logs
Brilliant service all round and the logs are burning a treat! Thank you and great to be able to keep the bags to store the logs whilst we use them!
Walton on Thames
Great job and fast delivery!
Walton on Thames
Thanks so much for your amazing service.. First order and proper expressed from beginning to the logs getting delivered.
Will be coming back for more!
Just wanted to let you know, the logs are fantastic - super dry and burn brilliantly in our little stove. Delivery process was excellent too - we order a lot of wood online and have mixed results for various reasons, so this has been a great experience and we will order from you again in the future.
Thanks so much for the delivery! Fantastic service and great value for money! Have a great Easter😀
Kingston Upon Thames
Excellent service ,lovely logs See you again
Thank you. You offer excellent service and your drivers are always very polite and helpful. Thanks.
Delivery this morning was very smooth and simple. Your driver was extremely
helpful and careful.
Thank you - lovely quick delivery with polite and helpful driver . They burn nicely and love the olive wood - thank you
Just a few lines to say how happy I was today with my very first delivery. Best part was Barney making sure that I was still okay with the delivery time slot as I’d neglected to confirm everything on the follow up email, either way I would had got my logs so amazing customer support there, delivery arrived within the time slot arranged, driver was very pleasant and helpful. All round a fantastic service, well done everyone!
Absolutely brilliant! Thank you! The polite helpful driver arrived at 07.30 and took the logs around to the log store. I am delighted with your service from start to finish and will definitely order my next logs from you and also recommend you to all my friends. Thankyou
Really pleased. Great delivery, on time & polite.
We took our first delivery of logs from you a few weeks ago and have been really please with the service. The logs burn hot and clean, smell wonderful, and the silver birch looks really attractive, which is a bonus since we keep a store in our living room. The delivery was fast and the guy who brought the logs was very helpful and friendly and offered to stack all the logs, although we didn’t need it.
I’m just about to put in my next order.
Thanks and all the best,
Logs were delivered fine this morning and around 7am as arranged. I just wanted to say that the delivery guy was really great and so helpful. I didn't catch his name, but say thank you for me please.
Thanks for the delivery, on time and no hassle. The delivery man was fantastic, polite, friendly and considerate even at 7am on a Sunday. He's a credit to your team.
The delivery came on time and the driver was really helpful on a cold winter morning.
Thank you very much for this morning’s delivery.
I’ve tried out the logs already. I’m very happy with the quality – and also with the speed and ease of delivery and your great customer service. I’ll be back!
Just a brilliant company: warm and knowledge advice; quick, punctual delivery and stonkingly good quality logs. I recommend them to anyone who will listen!
Just to say I've been very impressed with the quality of wood -it burns amazingly well! And the efficiency and ease of your delivery service if fantastic.
Thank you very much!
Great service, and excellent product. Wood smells and burns very well.
I would just like to say a thank you again for all the help this morning in bringing our delivery down the drive. Much appreciated.
This was my first order and I would like to say the delivery guy was so patient, helpful and friendly. Arrived promptly and I was very pleased. I have already started recommending log-delivery and just feel life is so easier knowing ordering logs is at a click at a button!
Thank you. A complete pleasure from start to finish.
Thank you for explaining so clearly (I’m a new stove owner), for delivering in a handle-able quantity (hard to find), and delivering so promptly and kindly!
I am actually looking forward to the winter, now..
And a very happy Christmas to you all
I'm so grateful for the very nice and helpful man who delivered my logs yesterday! This was a completely different experience compared to my previous with other companies. I will absolutely recommend you! Wish you a lovely day!
These logs are great! Burn really well - thank you!
Really great service. Will definitely be coming back for more. Good luck with the venture!
Kingston Upon Thames
Logs delivered on time and the usual great quality.
I just wanted to send you a short note to say how courteous and helpful the chap who delivered my logs this morning was. It was much appreciated and very much inclines me towards ordering from you in the future.
I wanted to say thank you for the log delivery yesterday. The logs were delivered on the date and time I requested which was very helpful as I work. The guy was very kind and put all the logs into my shed for me, nothing was too much trouble.
Thanks for the delivery. I was really impressed. The driver, was awesome. Nice, polite, and put the logs on near the house so I could ferry them in. He even left me a bag to help. The wood is excellent too. So a big 5 stars for product and service.
Very happy with the service provided throughout the order. Received delivery a lot earlier than expected and will definitely use again once I get through all the wood! Thanks once again.
Thank you. Whole process awesome and delightful and helpful delivery chap ..
Didn't moan and helped stack beautifully. I am delighted .. Fire on now!
Just thought I'd give you some feedback on the delivery I had from you yesterday.
Really pleased with everything, the logs are brilliant - so much better quality/dryness than the last supplier we had and I loved the guy that delivered them, he was so nice and friendly, really helpful - nothing was too much trouble. Really happy that we've found such a great new firewood supplier - thank you.
Thank you! The logs are safely tucked away, waiting for the cold weather. Fantastic service, thank you very much.
Walton on Thames
Great stuff thank you, arrived on time, lovely dry logs, makes winter that little bit better; will use you again
I thought the quality of service and the quality of product was great. Friendly, helpful staff and a hassle-free delivery at a convenient time. The only painful part of the process was carrying the logs through the house!
The website gives you lots of information about what's on offer, how to order, etc. and the idea of suggesting three delivery slots worked really well.
Thanks for the fuel delivery. It was better for me coming in the morning rather than the afternoon and the delivery guy couldn't have been more helpful. Will definitely use you guys next time.
It was great on time. good value. marvellous. and a much needed hour long early morning work out for me moving half a ton of wood from the street to my woodshed, log by log...honestly, very happy. thanks.
Logs are great and Barney was as well. Super nice guy and professional. Better logs than what I ordered from BuyFirewooddirect.co.uk. They also weren't willing to help out with my back injury.
My neighbour just bought a stove so I will reach out to him about ordering a couple of pallets of loose wood as to give you more business and cut down my costs. Enjoy the weekend.
Excellent service as always
This company is fabulous as not only are they wonderfully efficient about delivery and communication but the products they offer are of excellent quality and I wholeheartedly recommend them.
Dr Vicky Jolliffe
Excellent service from initial ordering on the website (super easy), clearly defined logs and descriptions and it was great the logs arrived on time. They were put under our porch as it was raining (thank you!) and they therefore remained really dry. The silver birch logs where exactly the right size for my small fire and burn really well and smell lovely. Having tried lots of other log companies on-line (who said their logs were small and they were not), I will definitely use Log-Delivery.co.uk again.
The logs arrived on time & as described on the website. They smell great & produce lots of heat when burnt. The delivery man was very friendly, cheerful & gave a good customer service, which makes such a difference. Thank you!
Wonderful service and honest people warm house I don't want to leave such a good log fire thank you.
I would like to say how impressed we were of the service we received. I was expecting the delivery to be left at the top of our garden but when we arrived home from work we were pleasantly surprised to find the logs neatly stacked in the passage to the garden (with is down several steps ). I will certainly be using your company in the future.
Very impressed as a first time user of Log-Delivery. From Tom who took my order, to the chap who delivered. Very good customer service, delivery came well within the 3 hr window which makes a huge change from having to stay in all day or pay extra for a rare Saturday delivery. Would definitely recommend
As before we're very happy with the level service (both on the phone and from the driver) and with the quality of your logs. No fuss, excellent logs and just what you promised.